Refund policy
Return and Refund Policy for Digital Products
Thank you for shopping at Centaine Consultants. We value your trust and are committed to providing high-quality digital products and resources that support your journey in Feng Shui and holistic living.
Digital Product Sales Are Final
Due to the nature of digital products, all sales are final and non-refundable. Once a digital product (eBook, report, downloadable guide, course material, etc.) has been purchased and delivered (via download or email), we are unable to offer refunds, exchanges, or cancellations.
By completing a purchase, you acknowledge and agree to this no-refund policy.
Exceptions – Defective or Incomplete Downloads
We understand that technical issues can occasionally occur. If you experience a problem accessing or downloading your purchased digital product, please contact us within 7 days of purchase so we can assist you. We may offer a replacement file or alternate delivery method if:
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The download link does not work, or
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The file is corrupted or incomplete.
Please provide proof of purchase and a description of the issue when contacting us.
How to Contact Us
If you have any questions or need support with your purchase, you can reach us at:
📧 Email: info@centaineconsultants.com.au
🌐 Website: https://centaineconsultants.com.au
📍 Location: Brisbane, QLD, Australia